NEW WAYS OF THINKING, NEW WAYS OF WORKING
DGS Service Solutions: new company, new ways of thinking, new ways of working
- We are a privately-owned company, with a rapid and flexible decision making capability and a dynamic approach towards service delivery
- We provide all of our clients with a quality based fully-managed facility service
- We consistently demonstrate new ways of thinking and new ways of working
- Our alert and effective Service Staff work a maximum 48 hour rostered week
- We believe that a positive work: life balance for all our people benefits our clients
- We offer a range of complementary services. Examples include Customer Services, Traffic management, Maintenance and Repair works
Operational: new ways of thinking, new ways of working
- We provide security surveys and recommendations to all of our clients’ premises
- Our managers have time to manage which results in outstanding service delivery
- Our dedicated out-of-hours management ensures 24/7 management support
- We have a dedicated Mobilisation team to deliver on-time change management
- We ensure planned and auditable review meetings with frequent management visits
- To ensure operational effectiveness we frequently test our staff compliance with Standard Operating Procedures using Post Assessments
- We improve our staff performance using Scenario Training and Testing
- Focused Assessment Days mean we recruit the right people for each client
- Everyone is “front-of-house” culture means excellent customer service at all times
- Site-trained Security Officers provide Industry-leading holiday and absence cover
- We capture and disseminate Best Practice to benefit all clients
- Industry-leading remuneration, training, development and leadership support for our staff delivers one of the lowest staff churn rates in the industry
- We issue our staff with a comprehensive free uniform, replaced annually or as more frequently if required
Training & Quality: new ways of thinking, new ways of working
- We ensure new starters undertake five-day Basic Job Training which exceeds the minimum industry requirements
- We provide supernumerary on-site training for all ‘new-to-site’ staff.
- Annual Refresher Training maintains our staffs key skills and knowledge
- We provide life skills training that aids personal and professional development
- We provide Behavioural Safety Training to reinforce a Health & Safety culture