DGS Service Solutions: new company, new ways of thinking, new ways of working

  • We are a privately-owned company, with a rapid and flexible decision making capability and a dynamic approach towards service delivery
  • We provide all of our clients with a quality based fully-managed facility service
  • We consistently demonstrate new ways of thinking and new ways of working
  • Our alert and effective Service Staff work a maximum 48 hour rostered week
  • We believe that a positive work: life balance for all our people benefits our clients
  • We offer a range of complementary services. Examples include Customer Services, Traffic management,  Maintenance and Repair works


Operational: new ways of thinking, new ways of working

  • We provide security surveys and recommendations to all of our clients’ premises
  • Our managers have time to manage which results in outstanding service delivery
  • Our dedicated out-of-hours management ensures 24/7 management support
  • We have a dedicated Mobilisation team to deliver on-time change management
  • We ensure planned and auditable review meetings with frequent management visits
  • To ensure operational effectiveness we frequently test our staff compliance with Standard Operating Procedures using Post Assessments
  • We improve our staff performance using Scenario Training and Testing
  • Focused Assessment Days mean we recruit the right people for each client
  • Everyone is “front-of-house” culture means excellent customer service at all times
  • Site-trained Security Officers provide Industry-leading holiday and absence cover
  • We capture and disseminate Best Practice to benefit all clients
  • Industry-leading remuneration, training, development and leadership support for our staff delivers one of the lowest staff churn rates in the industry
  • We issue our staff with a comprehensive free uniform, replaced annually or as more frequently if required


Training & Quality: new ways of thinking, new ways of working

  • We ensure new starters undertake five-day Basic Job Training which exceeds the minimum industry requirements
  • We provide supernumerary on-site training for all ‘new-to-site’ staff.
  • Annual Refresher Training maintains our staffs  key skills and knowledge
  • We provide life skills training that aids personal and professional development
  • We provide Behavioural Safety Training to reinforce a Health & Safety culture