TOTAL FM SUPPORT
We provide Cleaning, Security, grounds maintenance and all other associated soft services nationally for a wide variety of organisations. The outset of the company is to provide, one point of contact to reduce the amount of different suppliers that a company has to deal direct with.
- Grounds Maintenance
- Washrooms and Hygiene
- Pest Control
- Customer Service/ Helpdesk
Our team of experts will ensure that all calls are answered promptly in a customer’s company name. By using a key set of agreed questions, all calls are filtered, which means that all non-urgent calls are treated accordingly, while all emergencies are relayed immediately to duty personnel for an immediate response.
We understand that our customers want to know exactly when any action took place, which is why we provide you with a full audit trail in the form of a detailed daily report. An email details all calls taken and actions made, which gives the necessary written proof of response times.
Our help desk management, emergency and out of hours answering service is cost effective, professional and efficient, and offers the reassurance of a 24/7 response system.